Questions Salt Lake homeowners ask

An independent local restoration provider, reached through our call-tracking line. Not us. We do not answer calls or control who is available, what they charge, or how fast they arrive.

Most standard policies do not. The Utah Insurance Department lists backed-up drains or sewers among things typically not covered, though some insurers sell endorsements that add it.¹

Salt Lake City's Public Utilities department can make an initial assessment of water, sewer or storm-drain problems. Interior electrical, gas, and water or sewer issues in the house may need private contractors.²

The EPA's guidance is to dry water-damaged areas and items within 24 to 48 hours; in most cases mold will not grow if they are dried in that window.³

No. The company that answers sets its own prices, so ask for a written estimate before agreeing to work.

No. This is a free information and referral service. We do not do the work, hold a contractor license, or employ the companies that answer.

Itemize and photograph it first. After the Rose Park flood the city directed drywall, carpet and furnishings to dumpsters and appliances to curbside pickup; check slc.gov for current guidance.²

The Utah Insurance Department takes consumer calls about claim disputes. It says it cannot force a settlement, but can often resolve problems through its regulatory investigation.¹

Burst pipes are typically covered, but the Utah Insurance Department notes frozen pipes may not be if the cause is negligence, such as not keeping the house heated when you could.^4,1

No. We are not affiliated with Salt Lake City, Salt Lake County, any utility or any insurer. To report a utility emergency, Salt Lake City Public Utilities lists its own round-the-clock dispatch line: 801-483-6700.⁵